Radioconsultant.nl » Archive of 'May, 2009'

Commercial Radio: Not Dead but Fighting Irrelevance

  • Nicholas Deleon:

923now

There’s something wrong with CBS Radio’s (CBS) press release announcing the launch, complete with silly “countdown,” of 92.3 Now FM in New York City, a contemporary hit radio station that will replace K-Rock on Wednesday, March 11, at 5:00pm. (Contemporary hit radio, in plain English, means garbage pop songs, distinguished by their use of auto-tune and use of lowest-common-denominator song-writing.) CBS Radio Senior Vice-President of Something or Other, Don Bouloukos, is quoted in the release as saying, “Our assets in the country’s No. 1 market include among them the best known brands in the business. From the most listened to news and sports stations in the country, to the classic sounds of WCBS FM and the adult contemporary styling of Fresh 102.7, CBS RADIO offers something for everyone in the market – including young adults who are using the radio to discover today’s most popular music as featured on 92.3 NOW FM.” [Emphasis added, obviously.] And that, friends, is why the radio business, as we know it, is truly doomed. No, Mr. Bouloukos, young people are not turning on their radio to discover new music; they’re certainly not sticking around through the commercials to listen to new music on a radio station. No, sir, that’s what the Internet is for, and that’s why your business has no future.

Some background information is needed here. For only one more day, 92.3 FM in New York City will be known as K-Rock, a typical rock station that you can find in any city in the U.S. If you can think of a rock song from the past 20 years, odds are, the station will play it. Twenty times per day. The latest ratings put the station at 21st place, one spot higher than a gospel station—there’s people who listen to gospel music in New York City?—and right behind a Univision-owned Latin Rhythm station. K-Rock, as a whole, isn’t doing too well. In fact, it’s doing so poorly that CBS Radio decided it was necessary to completely flip formats. Out with the Green Day and in with the Beyoncé! Opie and Anthony, a show I’ve enjoyed for several years now, was let go, according to Opie’s Twitter. It, apparently, doesn’t fit in with the station’s new direction. Fair enough, it’s for CBS Radio to decide if the show is relevant to the demographics it’s now targeting.

So CBS Radio in particular, and commercial radio in general, besieged by scary new technologies—your Imeems, Pandoras, iTunes(es?), YouTube, BitTorrents, iPhones, etc.—decides that rock doesn’t cut it anymore, and that a switch to CHR was in order. (There’s already another CHR station in New York, a fact CBS Radio decided to spin by saying that New Yorkers now, for the first time, have a choice of which frequency they wish to hear that Taylor Swift song. (As if people care what station they’re listening to a song on, provided they’re tuning in at all.) The thinking here, one can only assume, is that radio companies feel that station formats like rock, classic rock and whatever else—radio formats with large back catalogues—don’t work in an iPod world. Why pay a DJ to spin Nirvana’s “Smells Like Teen Spirit” for the millionth time when a good chunk of your potential audience already has the song on their iPhone (or other music-playing cellphone) or iPod (or other portable media player)? Better to program a music station with NEW! HIT! music. That way there’s less of a chance of your audience having the song on their iPod, and there’s less of a chance of your audience saying, “Good God, again they’re playing [this song]! Time to listen to something else!”

We now turn to Mr. Bouloukos’ comment, that young people—most of you guys are young people, I would guess!—are “using the radio to discover today’s most popular music.” First off, that wording is just wrong. If a song is already popular—remember, 92.3 Now will only only play “hit music”—then the odds are that people have already heard it before; in other words, hit music is already popular! A song becomes popular when a lot of people know it, and enjoy it. If a song is popular, then people aren’t, by definition, “discovering” it! (Amateur Hour at CBS Radio, apparently.) Even giving Mr. Bouloukos the benefit of the doubt, that what he meant to say is that people are using radio to discover new music… well, good luck bro. I’d like to find the last 17-year-old in America who is using commercial radio as his primary source of new music. I mean, it’s not like these kids are using THE INTERNET to find new music, right? MySpace Music, music blogs like Hype Machine, sites like Imeem and YouTube, etc. (Then these kids turn around and buy said music either directly from the band’s Web site, or use iTunes or, yes, download it “from BitTorrent.” (BitTorrent is an Internet protocol; you don’t download things “from it.”)

You wanna know how I “discovered” Buraka Som Sistema, this ridiculous electronic group from Portugal? (Yes, I readily admit that my tastes in music are a little on the unusual side, at least by American standards.) On What.cd, a popular BitTorrent site, I was reading the profile of M.I.A., the girl who sings all those songs in Slumdog Millionaire. There’s a little related artists diagram, and one link leads to Buraka Som Sistem. I grab their latest album and say to myself, “holy smokes this is amazing.” (My favorite song of theirs happens to be “Yah! (The Count and Sinden Remix)”.) These guys are coming to New York in May, so barring some sort of catastrophe, I will be there and I will enjoy every last minute of it.

miawhat

Never mind that commercial radio in New York City will never play Buraka Som Sistem!

Let’s try another example of how people discover new music in the year 2009. Opie, from the aforementioned Opie and Anthony show, had tweeted—there’s this thing called Twitter, CBS Radio, that I’m sure you’ll try to use before the year is out—a picture of a couple of CDs he had in his car. One of them was MGMT, an indie rock band that I had never heard of till then. Before you know it, hey, I’m now a fan of MGMT. What introduced me to this band? Nope, not crusty old commercial radio, but Twitter, a largely rubbish Web 2.0 site that, for all its faults, lets people talk nonsense rather effectively. One Tweet later, I now have another band to see when they swing by New York City.

CBS Radio, that is how people are “discovering” new music in the year 2009. They’re not listening to the radio, sitting through commercials, waiting for the marble-mouthed DJ to say, “Hey, here’s [Cool New Band].” Yes, we know. We heard about [Cool New Band] two weeks ago via Twitter/Facebook/MySpace Music/whatever. Thanks for trying to remain relevant, though!

Now, I still think radio, as a medium, isn’t dead yet. Plenty of people listen to talk radio, whether it’s of the comedy variety à la Opie and Anthony, of the political variety à la Hannity or Rush, or of the sports variety. (My God does sports radio delve into minutia!) Radio is great for news, too: nothing wrong with listening to the headlines while you’re stuck in traffic on the BQE. But this idea that CBS Radio, and others, cling to, that commercial music radio has a future, that people still seek out commercial radio to listen to new music, is laughably outdated.

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Alkoholkonsum in Medienbranche am höchsten

 

Journalisten trinken doppelt so viel wie von Gesundheitsbehörde empfohlen

Die Medienbranche ist Spitzenreiter in Sachen Alkoholkonsum

 

London (pte/26.05.2009/13:30) - Mitarbeiter in Medienbetrieben sind nach den einzelnen Berufsgruppen gemessen die stärksten Alkoholkonsumenten. Sie trinken im Durchschnitt umgerechnet mehr als vier Flaschen Wein oder über 19 Halbe-Liter-Gläser Bier pro Woche. Zu diesem ernüchternden Ergebnis kommt eine aktuelle Untersuchung des britischen Gesundheitsministeriums Department of Health http://www.dh.gov.uk. Demnach nehmen Mitarbeiter der Medienbranche mit 44 Einheiten wöchentlich rund die doppelte Menge an alkoholhaltigen Getränken zu sich, die in der entsprechenden Empfehlung des nationalen Gesundheitsdienstes vorgesehen ist. Damit liegen sie unangefochten an der Spitze, was das Trinkausmaß betrifft und übertreffen die zweitgereihte Berufsgruppe, die IT-Angestellten, um ganze zehn Einheiten pro Woche. An dritter und vierter Stelle folgen der Dienstleistungssektor mit 33 bzw. der Finanz-, Versicherungs- und Immobilienbereich mit 29 Alkoholeinheiten pro Woche. “Dass Angestellte in Medienbetrieben, insbesondere Journalisten, einen stärkeren Bezug zu alkoholhaltigen Getränken haben als andere Berufsgruppen, ist eine Klischeevorstellung, die pauschal so sicher “nicht zutrifft”, stellt Hendrik Zörner, Pressesprecher des Deutschen Journalisten Verbandes (DJV) http://www.djv.de , im Gespräch mir pressetext fest. Dem DJV-Sprecher zufolge gebe es bislang keinerlei wissenschaftlich ernstzunehmende Untersuchung über den Alkoholkonsum in Redaktionen. “Das Bild des trinkenden Journalisten ist heute eine veraltete Vorstellung, die dem Alltag in den Medienhäusern nicht gerecht wird”, betont Zörner. Fest stehe allerdings, dass Journalisten aufgrund des ständigen Zeitdrucks einem enormen Stress ausgesetzt seien. “Der typische Journalist hat mit einer sehr hohen Arbeitsbelastung zu kämpfen. Um mit diesem Druck fertig zu werden, ist der Griff zur Flasche sicherlich oft verlockend”, meint Zörner.

Wie Ben Willmott, Senior Public Policy Advisor beim Chartered Institute of Personnel and Development http://www.cipd.co.uk , gegenüber dem Guardian vermutet, sei zu einem gewissen Teil wohl auch die spezifische Bürokultur in Medienbetrieben für den überdurchschnittlichen Alkoholkonsum verantwortlich. “Die aktuelle Untersuchung zeigt, wie Arbeitskollegen unsere Trinkgewohnheiten beeinflussen können. Es scheint, als tritt dieser Effekt in einigen Branchen stärker zu Tage als in anderen”, so die Theorie Willmotts. “Diesen Zusammenhang würde ich eher abstreiten. Redaktionen sind keine instrumentalisierten Kegelvereine. Gruppendynamische Prozesse, wie sie hier angesprochen werden, schließe ich für die große Mehrheit der heutigen Medienbetriebe aus”, entgegnet DJV-Sprecher Zörner.

Laut der britischen Studie sind Medienmitarbeiter nicht nur in puncto Wein- und Bierkonsum an oberster Stelle der einzelnen Berufsgruppen zu finden, sondern auch bei hochprozentigeren Destillaten wie Schnäpsen oder Likören. Als moderateste Trinkergruppe Großbritanniens weist die Untersuchung hingegen Angestellte in den Bereichen Bildung, Transportwesen und Tourismus aus, die im Schnitt rund 24 Einheiten alkoholhaltiger Getränke pro Woche zu sich nimmt. (Ende)

Aussender: pressetext.deutschland

Redakteur: Markus Steiner

email: steiner@presse***text.com

Tel. +43-1-8114*-***

The management consultant

For all of you who frequent restaurants and understand the need for the service to be faster, this short story is a timeless lesson on how consultants can make a difference to an organization.
 
Last week, we took some friends out to Pierre ’s restaurant and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange.  When another waiter brought our water, I noticed he also had a spoon in his shirt pocket. Then I looked around and saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I asked, ‘Why the spoon?’ ’Well’, he explained, ‘the restaurant’s owners hired Andersen Consulting to revamp all our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour.  If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.’  As luck would have it, I dropped my spoon and he was able to replace it with his spare. ‘I’ll get another spoon next time I go to the kitchen, instead of making an extra trip to get it right now.’ I was impressed. I also noticed that there was a string hanging out of the waiter’s fly.
Looking around, I noticed that all the waiters had the same sort of string hanging from their flies.
So before he walked off, I asked the waiter, ‘Excuse me, but can you tell me why you have that string right there?’ ’Oh, certainly!’ Then he lowered his voice. ‘Not everyone is so observant. That consulting firm also mentioned they had found out that  we can save time in the restroom.  By tying this string to the tip of you know what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent.’ 
I asked ‘After you get it out, how do you put it back?’ ‘Well,’ he whispered , ‘I don’t know about the others, but I use the spoon.’
  

BP&R’s Bill Clemens defining the listener

In radio research terminology the term “P1’s” has come to mean core listeners – those who respond with the name of your station when asked “what radio station did you listen to most over the past week”. “P2’s” are those who name your station as another station they also tuned over the past week, naming a competitor as their favourite. Radio listeners are loosely defined as being either core listeners (P1’s) or secondary users (P2’s).
The reality is much more complicated. There is, infact, a whole range of listener groups not fitting the convenient core or user theory.

We might describe them as:
“Exclusives” – those listeners who are, indeed, “locked” on a particular station with no station consciously in the listening mix.
“P1’s” fitting the accepted model spend most of their time with one station and a typical 20% with others (great for cume, not so good for listening hours). Typically a station will have around 50% of their cume as P1 listeners, CHR stations (and news talk stations) typically less.
The “Uncertains”, those listeners who are not sure what station they listen to most. They switch regularly between two or three stations depending on mood or specific need (and often can’t recall which one). This group is actually quite large as you will discover in callback studies or in music callout. This individual regularly changes their core station.
The “unconscious cume” – radio listeners who listen to your station but don’t actively recall that station in surveys (your own research and the official ratings).
“Occasional” radio listeners who really don’t make radio an active part of their day. They listen, unsure of the station, “now and again” but in no fixed pattern.
The strategy doesn’t change too much being aware of these differing groups of listening types. Essentially a radio station wants to retain their core (P1’s) and convert their cume (other listeners).
Unfortunately meaningful conversion of cume often requires a significant change of format – your station is included in their listening as somewhere they go “for a change”, a specific show (“late Night Talk”), at work (the group vote) or for a mood change. So, without a complete makeover, how might we view the dynamic of the P2’s as it will affect ratings?
A closer examination of your tracking will reveal one of the most effective answers. If you look at those times of day when you retain your P1’s you will likely see a pattern best at breakfast and declining across the day. Breakfast listening is the great definer of P1 listening (win breakfast and you win the day is still one of the great radio truisms).

The issue is what percentage of the core you retain during the work day, recycling in afternoon drive and bedside radio as the audience leaves television and heads for bed. Weekends are also a time when we might lose our P1’s. Generally speaking, you should be concerned if you don’t retain at least 70% of your P1’s at work and ideally 80%. If it drops below that figure the station is probably losing listeners at work, typically not meeting the music needs of the younger members of the work group (or, in many instances, the person who controls the radio).
The most significant group is your P2’s. You need to look at two things in the tracking:
1. What day parts do most of your P2’s come in to the station?
2. Over time do you notice periods when the level of P2 listening is higher, typically during the workday?

You are likely to see some significant variations! Previously these were believed to be sampling variation but closer examination usually reveals peaks associated with contest or promotional activity.
Accepting that you see a similar pattern (lows of 5% P2 listening at work and highs of 30% are not uncommon)
it all boils down to “the sizzle”. When the station has compelling content P2 listening is higher and you’re almost certainly going to have them as P1’s for the period. This should mean an associated impact on listening hours in diary based surveys.
We believe it is unlikely “the sizzle” will change lifestyle related listening patterns other than in very high profile activity. Listeners will listen when they usually listen – the trick is to have them on your station and for them to be aware of it. Tip the workplace vote in your favour, recycle the breakfast activity into the workday, recycle the audience as much as possible with forward momentum (reasons to listen beyond the format).
Radio stations are positioned on their product, usually the music product. This, of itself, is the reason to come to the station (the definer for P1 listeners) but it will not add the premium listening hours of a great stunt (talk of the town) or the impact of a force-listen contest. Better still, have compelling people on the air so that the “sizzle” is always there. This can be very difficult to achieve but it should be the goal of every PD.
Keep a time line of activity against rises and falls in P2 listening levels. And for goodness sake, if there’s no sizzle on-air then do something about it!..Oh, and don’t forget to mention the call letters.

Meet & Greet with Nelly Furtado

Nelly Furtado and the HIT RADIO FFH Music Dept. just before her Get Loose concert in Frankfurt am Main, march 2007. From left to right: Andrea Riecke, Thijs Bakker, Nelly Furtado, Frieder Lohrbächer

Old pics, 1987?

Giving away 10.000 dubbeltjes at the Keizerstad Key-Song Party. Discotheek De Morgenzon in Zeeland (Brabant) I think it was 1987.

Lady GaGa Performs Poker Face Live The Ellen DeGeneres Show

Lady GaGa @ Ellen DeGeneres (What a performence!)

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uhm… Local Radio?

BP&R collegue Peter Don gave this great bit about uhm… local (?) radio or how local radio might sound in the future. Listen here: uk_local_radio

Ridder Jan van Veen

AMSTERDAM -  ‘Mr. Candlelight’ Jan van Veen (64) is, anderhalve week na de lintjesregen, alsnog geridderd. „Ik was met vakantie in Italië toen Nederland de dag voor Koninginnedag oranje kleurde van de onderscheidingen”, vertelt Jan, die al tweeënveertig jaar met verve gedichten op de radio voordraagt.

Foto: BLAUW, AB

„Omdat iedereen in mijn nabije omgeving was verzocht het stil te houden, wist ik aanvankelijk van niets. Maar toen er op mijn mobiel felicitatie-sms’jes binnenkwamen, was de verrassing eraf.”

Desalniettemin is Jan trots op zijn onderscheiding, die hij o.a. dankt aan zijn trouwe fan en dichter Jos Witteman. „Ik wilde dit heugelijke feit niet onopgemerkt voorbij laten gaan en daarom heb ik een feest gegeven in Hotel Lapershoek in Hilversum. Dit is de oude Veronicastudio waar ik jarenlang heb gewerkt.

Bron: Telegraaf.nl

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